Reliability

3.1 Service Level Agreement (SLA)

PlanOps commits to the following service levels:

Our 99.9% uptime commitment means your team can rely on PlanOps being available when you need it. Scheduled maintenance windows are chosen to minimise impact on UK construction working hours.

3.2 Backup & Data Protection

Comprehensive backup strategy protects your project data:

• Automated daily backups: Full database backups performed every 24 hours
• Point-in-time recovery: Continuous transaction logging enables recovery to any point within the retention period
• 30-day retention: Backups retained for 30 days, enabling recovery from accidental deletion or corruption
• Geographic redundancy: Backups stored in a separate UK data centre from primary systems
• Encrypted backups: All backup data encrypted using AES-256
• Regular testing: Quarterly backup restoration tests to verify data integrity and recovery procedures

3.3 Disaster Recovery

Our disaster recovery plan ensures business continuity:

• Failover capability: Automated failover to secondary UK data centre
• Annual DR testing: Full disaster recovery simulation conducted annually

3.4 System Status & Monitoring

• Status page: Real-time system status available at status.planops.ai
• 24/7 monitoring: Automated monitoring with alerts for performance degradation
• Incident notifications: Subscribe to email or SMS alerts for service disruptions
• Historical uptime: 90-day uptime history publicly visible on status page