Support
Real help from real people who understand construction.
Support Channels
Email Support
support@planops.ai
All paid plans
Priority Chat
In-app live chat
Small Team and above
Dedicated Support
Named account manager
Enterprise only
Response Times
| Priority | Standard | Priority | Enterprise |
|---|---|---|---|
| Critical (service down) | 4 hours | 2 hours | 1 hour |
| High (feature impaired) | 8 hours | 4 hours | 2 hours |
| Normal (general questions) | 24 hours | 12 hours | 4 hours |
Self-Service Resources
- Comprehensive documentation at docs.planops.ai
- Video tutorials for common workflows
- AI-assisted in-app help
- Regular webinars and Q&A sessions
Onboarding & Training
Standard Onboarding
4-hour AI-assisted training covering all core features. Available for all paid plans.
Enterprise Onboarding
Custom training programme, dedicated implementation manager, and ongoing usage consulting.